Frequently Asked Questions

The date and time, number of passengers, pick-up and destination, whether it is one way or a round trip, any stops, waiting time and luggage. If your details are not final, you can also request a quote with estimates.

The price of vehicle hire with driver depends on distance, duration, date, vehicle class, waiting time and extra costs, so a single list price would be misleading. A written quote prepared from your details shows the real cost.

Once your request is received, the details are reviewed; if anything is missing, we contact you. Response time varies with the scope of the request and how busy we are. For urgent requests we recommend calling us.

With chauffeured hire, the driver and fuel are usually included. Whether items such as motorway, bridge and parking fees and the driver’s costs on overnight programmes are included is stated separately in the quote.

Yes. Simply list the stops in the quote form. The number and location of stops may affect the journey time and the price.

Please let us know about changes as soon as possible. Big changes in passenger numbers may change the vehicle class. Change and cancellation conditions are set out in the quote and contract.

The number of passengers is limited to the number of seats on the vehicle’s registration; standing passengers are not carried. The capacity of the vehicle we propose is stated in writing in the quote.

The vehicle class and capacity are stated in the quote. The vehicle and driver contact details are shared shortly before the travel date.

Invoicing and payment terms are stated with the quote. For corporate requests, you can add your company details to the notes field of the quote form.

We pick up from all 39 districts of Istanbul and serve destinations both within Istanbul and in all 81 provinces of Türkiye. Distance, travel time and driver plans by district and province are listed on the Service Areas page.

There is no fixed period, but availability can fill up earlier in busy times (summer, before public holidays, weekends). Requesting a quote as soon as your date is set makes vehicle and driver planning easier.

Yes, daily or hourly use can be planned. The vehicle’s waiting time and total working hours are stated separately in the quote; these times affect the price.

Whether these items are included is clearly stated in the quote. When you receive your quote, always check the “included” and “paid separately” sections.

Your number of passengers, amount of luggage and the road conditions on your route decide this. Share these details in the quote form and we will recommend the right vehicle class.

Yes. You can list the pick-up points in the “stops” field of the quote form. The number of stops and the distance between them affect the time and the price.

If the programme allows, several runs can be planned with the same vehicle during the day. The times of the runs are agreed together at the quotation stage.

Yes. Just share the start and end time of your programme and the addresses to visit. The total duration and waiting times are stated in the quote.

Yes. The make, model and equipment of the vehicle we propose are stated in writing in the quote.

The type of meet-and-greet is agreed at the quotation stage. The guest’s name, flight details and meeting point should be shared in advance.

If you share your flight number, changes to the landing time can be tracked. In case of delay, waiting conditions and any extra charge are stated at the quotation stage.

If the flight times are close, passengers can be gathered at a meeting point; if they are far apart, it is better to plan several runs. This is decided together based on the flight list.

The departure time depends on the flight time, traffic, distance and the airline’s check-in closing time. For groups, extra time should be allowed for gathering.

The departure time is planned with a margin, taking into account traffic on the route at that time of day. For events with a critical start time, we recommend leaving earlier.

Yes. If there are long waits between runs, full-day use may be better; for short, infrequent runs, separate transfers may suit you more. Both options can be compared in the quote.

The number of breaks depends on total driving time, the driver’s legal rest requirements and the group’s needs. You can note your preferred rest stops in the quote form.

Yes, on programmes with overnight stays the vehicle can stay with the group. In that case, the quote states clearly how the driver’s accommodation and meals are covered.

Yes. However, the vehicle’s empty return may be reflected in the price; if you also have a return plan, requesting both together is usually more advantageous.

It depends on the number of guests using the shuttle and how scattered the meeting points are. One coach may be enough for a large group gathered at one point, while several smaller vehicles may suit collection from different neighbourhoods.

It can wait if you wish, or drop guests off and return at the end. Which is better depends on the total duration and distance; the options are stated in the quote.

Yes, you can request a quote with an estimated number. The vehicle plan can be updated once the number is confirmed.

Same-day requests depend on availability. In such urgent cases, calling us instead of filling in the form allows availability to be checked quickly.

No. This service covers transport for relatives and guests. For transporting the deceased, please contact the funeral services department of the relevant municipality.

The documents required depend on the school, the relevant directorate of national education, the type of trip and current regulations. If you add the list your school requires to your quote request, the company confirms the suitability of the documents.

Yes. Every passenger needs a seat; the total of students, teachers and chaperones cannot exceed the number of seats on the vehicle’s registration.

Schools have to submit the trip file to the directorate before the trip, so documents must be provided early, according to the deadline set by the school. We therefore recommend sharing your trip date early.

This service covers the transport part of tours and excursions. Guiding and package tour organisation are separate services; if you need them, mention it in the notes field.

Small changes can be coordinated with the driver, but changes that significantly increase the total time or distance may incur extra charges. These conditions are stated in the quote.

Depending on the hotels’ locations, either a separate vehicle is planned for each hotel or one vehicle visits several hotels in turn. The number of participants and the event start time determine this.

Yes, but changes should be notified as early as possible. Change and cancellation conditions are set at the quotation stage.

Invoicing and payment terms are stated with the quote. Simply share your company details in your quote request.